As a veterinary student approaches the end of training, and then starts that first job in practice, there is a sense not only of achievement and fulfilment but also of terror and self-doubt. Few of us will ever again be as knowledgeable about all aspects of the care, diseases and treatment of horses, cows, sheep, pigs, cats and dogs as we were at the time of graduation. Unfortunately, there is a seventh species to contend with: the clients.
In the memoir Vet Noir, a seasoned veterinarian humorously recounts stories of animals she treated and the people who loved them. Robin Truelove Stronk owned her own veterinary practice in Vermont with her husband for twenty-four years where she often dealt with clients who expected too much, listened too little, arrived too late, and sometimes just fainted. With an entertaining style, Dr. Stronk shares not only her own professional challenges, but also the unique expectations of the animals' owners. From a New England dairy farmer who expected her to strip to the waist to assist his cow with a difficult birth, to the distraught owner who held her guinea pig up to the telephone so the veterinarian could hear the noise her pet was making, Dr. Stronk's anecdotes illuminate the delightful, sometimes tortuous, and very often amusing relationships between a pet, its owner, and the veterinarian. Vet Noir provides a light-hearted glimpse into the world of veterinary medicine where animals are unconditionally loved and the people are kind beyond measure, dedicated, and splendidly appreciative mostly when they are not being quirky, infuriating, and more often than not, unknowingly comical.
In Alisa Merlin's Secrets to Lower Vet Bills, Alisa shows the average pet owner how to save money at the vet and improve the health and happiness of their pets. Alisa has over 25 years of experience as a Veterinary Technician and Pet Care Coach. Her inexpensive and easy to follow pet care tips, at-home treatments and nutritional guidance will help pets of all ages. Most pet owners never realize: All animals get fleas-even the cleanest, indoor only ones. The majority of pet owners are shortening the lives of their beloved companions by over vaccinating them. There are seven signs of a good veterinarian. A good vet will save you money. There are three questions to always ask your vet that will save you money and help you make any treatment decisions for your pet, even the ultimate one. Alisa's regular visits to the pets of the biggest stars in Hollywood have been instrumental to keeping their pets healthy. While not every pet owner can afford the same level of pampering, every owner can benefit from the same inexpensive, preventive care. "I am on a mission to enrich the lives of all pets by educating their human companions. I have four cats and two dogs. Everyday I deal with celebrity clients, temperamental vets, and LA freeways. I have been bitten, scratched and barked at, sometimes even by the animals."
Good communication skills provide better clinical outcomes and help avoid minor as well as major mistakes. Approximately 60-80% of negligence claims against vets are related to poor communication, with new graduates especially vulnerable. Communication skills are a growing part of the curriculum in veterinary schools, recognising how fundamental clear communication is to good practice. A Guide to Oral Communication in Veterinary Medicine covers why communication skills are important, the structure of typical communications and suggested approaches, veterinary specific communication pathways, and sample scripts between vet and client. Scenarios covered include everyday communication, dealing with challenging situations, different species, different settings, and communication within the veterinary team. The aim is to instill confidence and competence, build professionalism, and avoid problems. Most current teaching is based on a toolbox approach developed from the human medicine model. However, there is no set standard for teaching methodology, which is why this is primarily a book for students, but also includes a section for educators to provide guidance in this nascent subject.