The Cabin Crew Interview Made Easy isn't so much a training program as it is an implementation program. Aspiring cabin crew candidates will learn step-by-step strategies to succeed at any cabin crew interview with ease and in the shortest time possible
American English File Second Edition retains the popular methodology developed by world-renowned authors Christina Latham-Koenig and Clive Oxenden: language + motivation = opportunity. With grammar, vocabulary, and pronunciation practice in every lesson, students are equipped with a solid foundation for successful speaking. Plus - an array of digital resources provides even more choice and flexibility. Students can learn in the classroom or on the move with Online Practice. language assessment. The first goal is to explore the difference between fairness and justice in language assessment. The authors distinguish internal and external dimensions of the equitable and just treatment of individuals taking language tests which are used as gatekeeping devices to determine access to education and employment, immigrant status, citizenship, and other rights. The second goal is to show how the extent of test fairness can be demonstrated and improved using the tools of psychometrics, in particular the models collectively known as Rasch measurement. “This book will have an enormous impact on the field of language assessment. Using Rasch analysis models to explore and identify sources of unfairness, the authors make a compelling case for fairness in the design and implementation of language assessment instruments and for justice in the interpretation and use of test results. A real strength of the book is that it guides readers through analytical techniques in an accessible way.” Dan Douglas, Professor Emeritus, Applied Linguistics Program, Iowa State University.
The Social Construction of Knowledge in Mission Critical Environments
This volume analyzes real in-flight communications to explain the dynamics of knowledge construction. With the use of a grounded theory approach, real-life scenarios for in-depth interviews with aviation informants were developed and analyzed using discourse analysis. The study revealed aspects of tacit knowledge and expertise behavior that develop in mission-critical environments. Among the findings, the author discovered: • Silence is an interactional element and a substantial contributing factor to both completed flights and aviation incidents/accidents • Hesitation is an early reaction when situational awareness is lacking • The aviation sub-cultures contain several distinct micro-cultures which affect professional responsibility and decision making in micro-environments • Human errors should be acknowledged, discussed and repaired by all actors of the flight model • Non-verbal communication in institutional settings and mediated environments is instrumental to safe and efficient operations The results suggest fruitful applications of theory to explore how knowledge is generated in highly structured, high-risk organizational environments, such as hospitals, nuclear plants, battlefields and crisis and disaster locations. Katerinakis explains the emergent knowledge elements in communication command with messages “spoken-heard-understood-applied," from multiple stakeholders... The interplay of theory and real-flight examples, with key interlocutors, creates a valuable narrative both for the expert reader and the lay-person interested in the insights of hospitals, nuclear plants, battlefields, safety and rescue systems, and crisis and disaster locations. Ilias Panagopoulos, PhD Command Fighter Pilot, Col (Ret) Senior Trainer, Joint Aviation Authorities (JAA) Training Organisation Safety Manager, NATO Airlift Management Programme In this path-breaking work, Theodore Katerinakis brings the study of human communication to the airplane cockpit as a knowledge environment. Toward that end, drawing on his own experience with the Air Force and Aviation Authorities and interviews with flight controllers and scores of pilots, Katerinakis both builds on moves beyond human factors research and ecological psychology... It is a work of theoretical value across disciplines and organizational settings and of practical importance as well. His lively narrative adds to translational research by translating knowledge or evidence into action in mission-critical systems. Douglas V. Porpora, PhD Professor of Sociology & Director Communication, Culture and Media Drexel University
Managing people is the most challenging part of any leader's job. And that job's not getting any easier as the human resources profession grows more dynamic and constantly changes. The Big Book of HR provides any business owner, manager, or HR professional with the most current information to get the most from their talent--from strategic HR-related issues to the smallest tactical detail of managing people. Each topic covered includes information on associated legal issues--such as the recent changes to the Fair Labor Standards Act's overtime regulations--and stories from leading organizations to illustrate the positive impact human resources can have on organizations of any size. Each chapter ends with discussion questions to encourage additional thought. Sample forms and templates plus a list of additional resources are also included. The latest edition of The Big Book of HR includes up-to-date information about how to: Select, engage, and retain the best talent for your organization. Develop attractive and fair compensation and benefits programs. Manage and develop your employees. Resolve conflict and maintain communications throughout the organization. Develop performance-management systems that reflect current trends and best practices. Use technology to effectively manage the human resources function.
The world's most comprehensive, well documented. and well illustrated book on this subject. With extensive subject and geographical index. 345 photographs and illustrations - mostly color. Free of charge in digital format on Google Books.
English File's unique, lively and enjoyable lessons are renowned for getting students talking. In fact, 90% of English File teachers we surveyed in our impact study found that the course improves students' speaking skills.
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These proceedings represent the work of researchers participating in the 6th International Conference on Innovation and Entrepreneurship (ICIE 2018) which is being co-hosted by Georgetown University and George Washington University and is being held at The University of the District of Columbia (UDC) on 5-6 March 2018.
“One of the most powerful professional speakers in America . . . reveals how he’s earned millions onstage, on camera and in business” (Steve Siebold, CSP, past chairman of The National Speakers Association’s Million Dollar Speakers Group). If you look at the trends of over thirty years ago in fashion, technology, architecture, and any other industry, what was cutting edge back then has become cliché and grossly out of date now. But in the speaking industry, most people get up and still walk, talk, and sound like the 1980s motivational speakers of yesteryear. The Book on Public Speaking takes a head-on approach and challenges the status quo for business leaders that speak in front of their staff, board of directors, and the public. After reading this book you will be privy to the most current methods for speaking to an audience for maximum impact in today’s more sophisticated and skeptical culture. If you are the type of business leader who has achieved a level of success in life and feel compelled to share your story with the world, don’t lessen that impact by imitating outdated speaking techniques. Instead, break the mold of the speaker cliché and tap into a speaking style that is authentic, packs a punch, and leaves the audience wanting more. “I learned some amazing presentation techniques from Topher. I’m using them right now. They’re awesome. You can’t tell because you’re reading this.” —John Heffron, winner of The Last Comic Standing “Morrison is crazy good at training you how to communicate on-camera so that your business gets more attention.” —James Lavers, professional speaker, founder, “Selling from the Screen”